Support

We Are Here to Help

Every system delivered by CES shall be operational in the shortest possible time. We are committed to stay by your side throughout every challenge in your project. Tell us how we can support you and we will provide you with a specific answer rapidly.

Technical Support

Support [Technical]
Sending

Return Material Authorization

Please fill in the form below and submit it to request a Return Material Authorization. It will be processed by our team shortly.

Once our return message received, send us the equipment, identified with the RMA number, to the address below. Please include in your parcel a detailed description of the requested work.

Please note that the return shipping costs are incumbent upon the customer. In cases covered by warranty, the repaired material’s shipping cost is borne by CES.

The warranty of the material after repair is 3 months. The RMA number is valid for 1 month. After this period, send us a new RMA request.

  • Creative Electronic Systems SA
  • Chemin du Champs-des-Filles 5
  • CH-1228 Plan-les-Ouates / Geneva
  • Switzerland

Please, await the return message with the RMA number and conditions before sending anything back to us.

RMA Request Form

Support [RMA Request Form]

Information About You and Your Company

Information About the Required Intervention

Sending